Social Media Rules for Healthcare: A 2024 Guide

social media rules for healthcare

Discover the most important social media rules for clinician, as well as practical recommendations for staying compliant with every post.

Social media has affected almost every marketing industry, including healthcare. Although word of mouth is still a common way for customers to choose a provider, they are becoming more addicted to social media in addition to family and friends.

Majority of Indian customers now use social media, and the number of users is expanding. The number of adults using social media rose by 4.2% between 2021 and 2022, with the typical user spending roughly 2.5 hours each day studying or communicating on social networks.

Post pandemic, users are more into social media for searching hospitals. According to one survey, 77% of users look for doctors online on a regular or irregular basis. This activity transcends generations: 86% of Millennials and 81% of Gen Z seek for healthcare providers online on a regular basis. The Silent Generation (64%) trails behind Generation X (75%), Baby Boomers (68%), and Generation X (75%).

In terms of medical practice, social media is an excellent approach to reach out to prospects where they already spend their time. Although just 18% of respondents now follow their provider on social media, 45% said they would if their doctor posted regularly.

Prospects who follow you on social media might learn about your patient experience. Before patients schedule an appointment, you may build a relationship with them by sharing your knowledge, showing photographs of your clinic and team, and promoting positive reviews.

7 social media rules for healthcare professionals

There are various chefs in the healthcare social media power kitchen. The Association of Healthcare Providers, state and central authorities, and numerous social media platforms all have policies in place that govern how healthcare practitioners present themselves online.

It may appear difficult, yet those rulebooks frequently overlap. Let’s look at seven distinct social media rules for healthcare practitioners.

Rule 1: Select a platform.

The first step is to decide which social media networks to concentrate on. It’s critical to keep a few factors in mind before making this selection.

To begin, keep in mind that quality and consistency are essential components of a successful medical office social media plan, not to mention your overall practice marketing strategy. A strong, consistent presence on a single platform is preferable than a weak presence on several platforms.

Next, figure out where your target patient demographic spends their internet time – and where you should concentrate your efforts.

social media platforms

Rule 2: Produce high-quality material for your medical practice’s social media channels.

It is now time to start creating and sharing content. There are several free and low-cost projects available to help you create high-quality content. Canva, for example, is a graphic design set up that takes minimal visual cognition to use. Hootsuite enables you to schedule and plan articles in advance.

While attractive and fascinating photos and videos are necessary, they are not the only component of a successful social media campaign. The message underlying the image, not the image itself, will help you attract and connect with people.

Concentrate on the story and breaking down tough topics to make them clear and relevant. For several reasons, consumers use social media to monitor healthcare practices. They want medical knowledge and practical experience, as well as a peek within your office and the chance to meet your staff.

Incorporate a variety of post kinds in your plan. Medical practitioners should view social media as an extension of their practice, rather than just a marketing tool.

Find a practice about which you are passionate and share it with your audience. This sincerity has the potential to increase engagement.

Rule 3: Plan out your campaigns and publishing dates.

One of the most efficient strategies to keep consistent is to create a publication schedule. Then, allocate time in your day to generate and schedule content.

Rule 4: Respect the privacy of patients.

It goes without saying that any kind of posts you want to produce must strictly adhere to Digital Information Security in Healthcare Act (DISHA).  Anyone generating or uploading content on your behalf should be knowledgeable with DISHA as well as your brand rules.

Adherence to DISHA for protecting patient data

Rule 5: Respond to negative remarks and comments.

Receiving a negative comment on social media is unavoidable, but it is not cause for anxiety. If the remark is risky, insulting, or inappropriate, it is allowed to remove it and block the person. However, if the unfavourable review comes from a dissatisfied patient who had a terrible experience, you should respond directly.

Rule 6: Increase your reach by using sponsored content.

If your social media accounts have a good amount of material, consider sponsored content. Sponsored content looks to be organic, but it is sponsored advertising that shows straight in users’ feeds, where they may engage with it just like any other post.

Step 7: Steal other providers’ content while improving your own.

Finally, learn from and follow other practitioners who are establishing a social media presence. In the healthcare industry, where limitations prohibit medical organisations and professionals from running sponsored posts, ads, and specific content, social media emerges as a beneficial tool. Seek advice from several vendors on how to uncover new methods and keep on top of current trends. Consider examining your rivals’ stuff to determine what gets the most attention, and then incorporating similar themes or techniques into your own.

Always remember that the end aim is to interact with patients and prospects. People respond to honesty, so make sure the person they see in the laboratory is the same person they see on the profile.


It is important to adhere to the guidelines in the ever-changing realm of social media rules for healthcare. Selecting the right platform, creating excellent content, and protecting patient privacy are the keys. It’s important to respond to criticism, plan campaigns, and preserve consistency. Peer review may help you improve your strategy, and sponsored stuff can expand your audience. In the digital age, authenticity is crucial, thus your digital persona should reflect the sincerity that patients experience in person. For expert guidance navigating this digital landscape, get in touch with E Giraffes Digital Pvt. Ltd.